Our team is growing and we are looking for a Field Service Technician to support the team at our Colonia, DE location.
This position requires a minimum of 5 years experience. The Field Service Technician should also build relationships with customers to ensure we are meeting their needs. A focus on professionalism and communication is key to this role.
- Handle customer service calls with the ability to identify, analyse, and solve the problems.
- Provide customer training on machine operation and maintenance
- Comply with customer rules of conduct and safety.
- Communicate actively with the appropriate customer personnel.
- Maintain a positive attitude while performing Technical Service responsibilities at a customer location.
- Verify that the customer is satisfied with the work performed during the visit.
- Ability to establish good working relationships internally and externally
- Provide training to machine operators
- Documents service and installation actions by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential.
Skills & Capabilities: